lr999 Terms and Conditions
Reading and agreeing to these terms and conditions in full is mandatory before using the lr999 platform. Continuing to use the platform means you have accepted these terms.
- 1 General Matters
- 2 Eligibility and Age
- 3 Account Registration
- 4 Account Security
- 5 Deposits and Withdrawals
- 6 Bonuses and Promotions
- 7 Betting and Gaming
- 8 Prohibited Activities
- 9 Responsible Gaming
- 10 Privacy
- 11 Limitation of Liability
- 12 Changes to Terms
- 13 Account Closure
- 14 Dispute Resolution
- 15 Contact
General Matters
These terms and conditions ("Terms") establish an agreement between lr999 ("Company", "we", "us") and the user of its services ("User", "you", "your").
lr999 operates an online casino and sports betting platform for players in Bangladesh. Our services include slot games, live casino, sports betting and other gaming options.
These terms, together with our Privacy Policy and Responsible Gaming Policy, form the complete user agreement. In the event of any dispute, these terms will take the highest precedence.
- These terms and conditions are written in Bengali and apply to the Bangladesh market.
- lr999 reserves the right to modify these terms and conditions at any time.
- Continuing to use the service after any changes will be considered acceptance of the updated terms.
Eligibility and Age Requirements
To use lr999 services you must meet the following eligibility requirements:
- Age: You must be at least 21 years old. We strictly refuse to provide services to minors. For ages 21 and above only.
- Mental Capacity: You are mentally sound and are participating in gaming activities entirely of your own free will.
- Legal Standing: It is your responsibility to confirm that online gaming is legal from your location.
- No Proxy Betting: Placing bets or managing an account on behalf of another person is strictly prohibited.
- Voluntary Participation: You are participating on this platform voluntarily, without any external pressure or influence.
lr999 may request a national identity card or other government-issued identification at any time for age verification. Failure to provide the required information may result in the account being suspended or closed.
Account Registration and Verification
By registering an account with lr999 you confirm the following:
- All information you provide is completely true, accurate and up to date.
- You will operate only one account on lr999 — creating multiple accounts is strictly prohibited.
- You will notify us immediately if any of your account details change.
- You will respond to periodic account verification (KYC) requests.
Information required at registration includes: full name, mobile number, email address and date of birth. Providing false information will result in the account being closed and funds may be forfeited.
lr999 reserves the right to reject any registration request at its sole discretion, without providing any reason.
Account Security and Password
Ensuring the security of your account is entirely your responsibility. Follow the guidelines below strictly:
- Never share your login credentials (username and password) with anyone.
- Use a strong password made up of a combination of letters, numbers and special characters.
- If you notice any suspicious activity, notify our support team immediately.
- lr999 will not be held responsible for any loss resulting from unauthorised access.
- You are responsible for all activities carried out from your account.
lr999 will never ask for your password via email or message. If you receive any such communication, treat it as fraudulent.
Deposit and Withdrawal Policy
The following policies apply to deposits and withdrawals on lr999:
- Minimum Deposit: The minimum deposit amount for each method is ৳300.
- Minimum Withdrawal: The minimum amount for each withdrawal request is ৳800.
- Withdrawal Time: Processing is generally completed within 5 to 30 minutes.
- Payment Methods: bKash, Nagad, Rocket and bank transfer are accepted.
- Verification: Full KYC verification must be completed before making a withdrawal.
Withdrawals are generally processed using the same method used to make the deposit. Only payment methods registered in your own name may be used for deposits and withdrawals — transactions through third parties are strictly prohibited.
lr999 reserves the right to reject or delay suspicious transactions. If money laundering or fraudulent activity is suspected, the account will be suspended immediately.
Bonuses and Promotional Offers
lr999 offers various bonuses and promotional offers. The following terms apply to these offers:
- Welcome Bonus: New members receive a 100% bonus on their first deposit, up to ৳10,000.
- Wagering Requirement: A 20x wagering requirement must be met before any bonus can be withdrawn.
- Validity: Each bonus has a specific validity period, which is clearly stated at the time of the offer.
- Game Restrictions: Some bonuses may be restricted to specific games.
- One Bonus Per Person: Each promotion can be claimed only once per individual, per household or per IP address.
lr999 reserves the right to modify, suspend or cancel any bonus or promotion. Attempts to abuse bonuses or exploit system errors will be treated as a punishable offence and may result in account closure.
Betting and Gaming Rules
The following rules apply strictly to gaming and betting activities on lr999:
- Once confirmed, all bets cannot be changed or cancelled unless the company permits it under special circumstances.
- If a game is interrupted due to a technical issue, settlement will be based on the results accepted up to that point.
- For sports betting, internationally recognised results and rules are followed.
- lr999 reserves the right to void any bet if an unusual betting pattern is detected.
- Winnings paid out incorrectly due to software or hardware errors will be recovered.
Game outcomes are determined by an independent random number generator (RNG). The company and its representatives do not interfere with the outcome of any game.
Prohibited Activities
The following activities are strictly prohibited on the lr999 platform:
- Creating or operating multiple accounts.
- Using another person's account or selling an account.
- Using bots, automated software or artificial intelligence to operate games or betting.
- Attempting to gain unfair advantage by exploiting system vulnerabilities or technical errors.
- Collusive cheating — attempting to influence outcomes by collaborating with other players.
- Using the platform for money laundering or to conceal the source of illegal funds.
- Providing false or misleading information.
- Attempting to carry out cyber attacks or hacking against the platform.
Involvement in any of the above activities will result in immediate account closure, forfeiture of all funds and legal action where necessary.
Responsible Gaming
lr999 places the highest importance on responsible gaming practices. We believe gaming is entertainment, not a source of income.
- Self-Limits: You can set deposit, loss and session time limits on your account.
- Self-Exclusion: If you feel the need, you can suspend your account yourself for a set period of time.
- Reality Check: During long sessions lr999 may suggest that you take a break.
- Protection of Minors: Make sure that minors cannot access your account.
If you notice signs of gaming addiction, please visit our responsible gaming page and contact our 24/7 live chat support for assistance.
Privacy and Data Protection
lr999 takes the protection of your personal information very seriously. Detailed information about how we collect and use data can be found in our Privacy Policy.
In brief, lr999:
- Uses your personal information solely for the purpose of providing services.
- Applies SSL encryption and other technical security measures.
- Does not sell your information to third parties.
- May share information with regulatory authorities where required to meet legal obligations.
- Will process requests to correct or delete your information within a reasonable time.
Limitation of Liability
To the maximum extent permitted by applicable law, lr999 is not liable for:
- Any interruption to a game or bet caused by loss of internet connection or technical issues.
- Loss caused by third-party software or hardware problems.
- Loss resulting from your own carelessness or negligence.
- Loss resulting from unauthorised third-party access to your account.
- Inconvenience caused by temporary unavailability of the platform or scheduled maintenance.
lr999's total liability will in no case exceed the amount of the transaction in dispute.
Right to Modify Terms
lr999 reserves the right to change, amend or update these terms and conditions at any time. Regarding changes:
- We will publish a notice on the website for significant changes.
- We may send a notification of changes to your registered email.
- Continuing to use the platform after any changes will be considered acceptance of the new terms.
- If you do not agree with the new terms, you have the right to close your account.
The "Last Updated" date on this page will always reflect the date of the most recent change.
Account Closure Policy
lr999 may suspend or permanently close your account in the following circumstances:
- Any violation of these terms and conditions.
- Fraudulent or suspicious activity.
- Suspicion or evidence of being underage.
- Failure to complete KYC verification.
- Operating multiple accounts.
- Suspicion of money laundering.
- Extended inactivity (more than 18 months).
You may also close your account at any time by contacting our support team. Please withdraw all valid funds before closing your account.
Dispute Resolution Process
In the event of any dispute or complaint, the following process must be followed:
- Step 1: Submit your complaint through our 24/7 live chat support or by email at ([email protected]).
- Step 2: Our support team will review the complaint and typically respond within 7 business days.
- Step 3: If you are not satisfied with the initial decision, you may submit a request for reconsideration to senior management.
- Final Step: lr999's decision shall be considered final and binding in the ultimate resolution of any dispute.
All dispute-related communication may be conducted in Bengali, and submitting it in writing via email generally leads to a faster resolution.
Contact & Support
If you have any questions or complaints regarding these terms and conditions, please contact us:
- Live Chat: Direct support in Bengali is available 24 hours a day, 7 days a week.
- Email: [email protected]
Our support team is active at all times according to Bangladesh Standard Time (BST, UTC+6). Providing as much detail as possible when reaching out will help us resolve your issue more quickly.
If you have any difficulty understanding any part of these terms and conditions, please contact us — we are always ready to explain in plain language.
Related Policies
The following pages are related to these terms and conditions and are recommended to be read together: